Help Centre
Frequently Asked Questions
Quick answers about orders, payments, delivery, returns and selling on Multimaart — written clearly, without the fine-print fog.
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FAQs
Can't find what you need? Browse the topics below, or email
info@multimaart.com — our support team usually replies within one business day.
How do I place an order?
Browse products, choose size/colour if needed, add to cart and checkout. You can pay online (UPI, cards, wallets) or choose Cash on Delivery where available.
Do you deliver across India?
Yes. We ship pan-India through trusted courier partners. Delivery timelines depend on your pincode and usually range from 3–7 business days after dispatch.
How can I track my order?
Use Track Order from the header, or open My Account → My Orders. Once shipped, you will also get tracking updates by email/SMS/WhatsApp when available.
What is your return policy?
Most items can be returned within 7 days of delivery if unused and in original packaging with tags. Some categories are non-returnable for hygiene or customisation reasons.
When will I get my refund?
After we receive and quality-check the return, refunds are processed in about 5–7 business days to the original payment method (or as store credit, if you chose that).
Is Cash on Delivery available?
COD is available on many pincodes and products. If COD is not offered for your cart, online payment options will still be shown at checkout.
How do I become a seller?
Click Be a Seller in the top bar, complete registration and KYC. Once approved you can list products and fulfil orders from your vendor dashboard.
How do I contact Multimaart support?
Email info@multimaart.com or use the Contact Us page. For order issues, include your order ID so we can help faster.